World Music Supply offers a 30-day return policy. To return an item call 1 800-867-4611 for an RMA # (Return Merchandise Authorization).

Return Policy Terms & Conditions:

How to Return an Item:

Before returning an order, call us! Please have your invoice number and stock codes of the items you wish to return. Only the WMS shipping manager can issue request for RMA#'s. Upon receiving your RMA#, package your item securely, and write the RMA# on the shipping label. DO NOT write it on the product box Finally, ship the item back to us via the carrier of your choice.

You Are the Shipper:

Remember when you return an item you are the shipper and it is your responsibility to properly package and insure the item according to the carriers specifications. If an item is damaged in transit back to us (defective or not), we cannot accept it for return. It will be up to you to file a damage claim with the shipper you contracted. Package it well, or your damage claim often will be denied. If an item arrives without an RMA#, delivery will not be accepted. Shipping companies often deny claims, especially on expensive items. Do not assume just because you have insurance, that you will get paid if they damage it. Odds are you wont unless you package it very well. Don't assume our packaging meets shippers guidelines. We have calculated the costs of packaging versus the damage odds, and self insure most items. That is a calculated risk we can accept, but may not be a suitable risk to you. Return Shipments may be refused if sent return freight collect or where other fees are due upon delivery such as duties, taxes, shipping fees or any other carrier fees, or such fees may be deducted from any refund.

48 Hour Grace Period:

Please inspect your items quickly. If you find a defect or shipping damage and contact us within 48 hours of receiving the product, we will pay for the return shipping and the cost of shipping a replacement item out to you. Beyond this 48 hour period, we will still replace items (per the conditions of our return policy), but you will be responsible for the cost of shipping said item(s) back to us.

The Best Way to Ship Something Back To Us:

Take the item to the UPS store, or FedEx Store, or a similar business and let "them" package & ship it for you. Then if the item is damaged you can hold them accountable.

Refund Processing Time:

Allow 10 business days (from delivery at our location) for returns to be inspected, restocked, and processed for refund. Refunds take up to 4 days to show on your credit card once processed. We process refunds once or twice a week in a batch. We do not do each one as it comes in.

Auction Items:

On occasion we may post an item on an auction site. Any item that is purchased or initiated through an auction site is final and not returnable for any reason unless damaged or defective for replacement.

International Orders:

Please see our international orders policy for other exclusions that apply to shipments outside the USA.

Restocking Fees:

If you return an item for refund that is not defective as covered under the manufacturers warranty such as not liking the sound or feel of an item, we charge a 15% restocking fee. This fee also applies to damaged or defective items if you elect to have the item refunded rather than replaced. This covers the approximately 3% credit card fee that we do not recover back from the processor, packaging, handling, and other costs in processing an order and return. Items must be received back within 30 days of invoice date. The original cost to ship the item to you, if shipped free freight, will be deducted from any refund.

Items Showing Wear:

Drum sets, cymbals, cowbells, blocks, chimes, or any item struck with a stick, instruments, or any item that shows wear or signs of use will be charged a 30-50% restocking fee as these items must be sold as used. For example, drum heads will be marked up the first time you hit them. Choose carefully when buying these items. Guitars returned for refund will be charged $15.00 for re-stringing, cleaning, and setup.

Product Specifications:

Product specifications, images, and features are subject to change without notice. Photographs are representative in nature and intended to provided a general representation of the products and may show optional items not included. For the most current specifications, please check with the manufacturer's web site or call ahead first. Often if a photograph is not available of a certain color or feature, then a file photo of the same model of another color will be used that is representative in nature. We are not responsible for manufacturer changes in a products specifications. The description and stock code will determine the color and items included, not the photo.

Please note that colors can affected and even altered by your monitor and its settings. A picture online may not be identical to a printed photograph or the actual product color. There will likely be some variance in color due to the many variables of viewing pictures online.

Finish & Wood Grain:

Trees are a product of nature that grow out of dirt. Like fingerprints, snowflakes, or people, no two pieces of wood are alike. Wood will have unique traits such as darker or lighter grain color, wider or tighter grain pattern, pin knots, bear claw, flaming, quilting, dark or unique grain lines, other grain or color characteristics, and variances in color absorption and all of which are not deemed as a defects, but rather uniqueness. Cracked wood is a defect, visual aspects in or on the wood are not.

Product Playability, Action, Setup:

Musical Instruments are often made of wood, and are thus subject to acclimation (changes in climate). Setup, playability, and "action" are subject to change by the very nature that the climate, temperature, humidity, and other factors when the instrument is taken from one environment to another. Guitars can and often do require adjustment upon arrival. When the neck of a guitar dries out, it pulls back and can buzz, or when it is more humid it can relax the wood and the neck can pull forward and the strings can be too high. Also if a guitar is not tuned to a proper "A, 440 hertz" with a tuner and is pitched too low, it can buzz as well. We make no guarantee either express or implied as to the playability of an instrument that is not adjusted locally to your climate. We will gladly assist you with any advice on adjustment, but can not make return policy exceptions based on playability which is subjective. Guitars do need adjustment periodically, especially when being purchased mail order.

Return Policy Exclusions (non-returnable items):

Non Returnable items include: Close out or clearance items, custom made items, special order items, Microphones (wireless or wired), cables, adapters, CD players, all recording devices, any perishable item, batteries, wireless systems and components, wind screens, harmonicas, instrument strings, polish chemicals or care products, drum sticks, drum heads, guitar pickups, all copyrighted material, light bulbs, light gels, any form of fluids, fog machines or machines using fluids, parts, are exchange only for the same model if defective and you call within 72 hours of shipment receipt for RMA#. Drum Sets are only returnable in original, unopened factory packaging.

Shipping Policies

Frequently Asked Questions