Returns - General

For holiday season orders placed after November 20th an extension will be allowed until January 10th of the following year. At World Music Supply we offer a 30 day return policy. Items may be returned if received within 30 days from the invoice date for refund (less a 15% restocking fee). Orders placed after November 20th will be allowed an extension until January 10th of the following year. Most items may be exchanged without a restocking fee. Items must be in original new condition with all materials, paperwork, and accessories intact. Items that are modified in any way, worn, or are not in new/resalable condition, or if the manufacturer's packaging/box is destroyed, or not in reusable condition, may be refused refund or deducted up to a maximum of 50% at our discretion. Items that are abused, broken, or damaged may not be returned (this does not apply to shipping damage claims, defective, or malfunctioning/warranty items). shipping damage claims, defective, or malfunctioning/warranty items). We cannot and do not open and test every product before shipping, however, we will gladly do so on any item shipped from our warehouse upon request for phoned in orders. If you do not request to have your item inspected, you accept the cost of return shipping if the item is defective. In the event an item is returned for the same model for reasons of defect or damage, and the like item is unable to ship due to back order after 30 days, the 15% restocking fee shall be waived. Occasionally we may offer a discount on an item (or free item) based on other items purchased. In such a situation, all items must be returned together, or such discounts shall be deducted from any partial return credit or refund. IMPORTANT: We can only accept order cancelations or modifications via telephone (1-800-867-4611). This helps by ensuring that your order is able to be cancelled (i.e. hasn't already been shipped). Please DO NOT email us order cancelation or modification requests. Due to spam and other factors, email is no longer a reliable means of transmitting important information.

Return Policy - Shipping

Shipping fees and return shipping costs are not refundable or reimbursed for any reason except when you request prior to your order to have your items opened and inspected by us before shipping. On occasion we might offer free shipping on an order. If a free shipping order is returned, normal shipping rates will be deducted from any refund. If you receive an item that you feel is defective, you may return it for inspection. If upon inspection it is deemed defective, a replacement will be shipped free of charge to you (48 lower US states only). If an item is determined not defective the buyer is responsible for a 15% restock fee and return shipping. We do not "pick up", "call tag", or pay for return shipping costs. That is an assumed risk of mail order. Please see Shipping for information on damaged in transit, or incorrect items received. We cannot and do not open and test every product before shipping. If you are outside the 48 US States, you are assuming the risks and incur any and all shipping costs.

Return Policy - Product Specifications

Product specifications, images, and features are subject to change without notice. Photographs are representative in nature and intended to provided a general representation of the products and may show optional items not included. For the most current specifications, please check with the manufacturer's web site or call ahead first. Often if a photograph is not available of a certain color or feature, then a file photo of the same or similar model will be used that is representative in nature. The description and stock code will determine the color and items included, not the photo. Please note that colors can affected and even altered by your monitor and its settings. A photograph online will never be identical to a photo, printout or visual. There will likely be some variance in color due to the many variables of viewing photos online. Trees are a product of nature that grow out of dirt. Like fingerprints, snowflakes, or people, no two pieces of wood are alike. Wood will have unique traits such as darker or lighter grain color, wider or tighter grain pattern, pin knots, bear claw, flaming, quilting, dark or unique grain lines, other grain or color characteristics, and variences in color absorbtion and all of which are not deemed as a defects, but rather uniqueness. We are not responsible for manufacturer changes in a products specifications.

Return Policy - Product Playability, Action, Setup

Musical Instruments (mainly guitars) are made of wood, and are subject to acclimation (changes in climate). Setup, playability, and "action" are subject to change by the very nature that the climate, temperature, humidity, and other factors change when the instrument is taken from one environment to another. Guitars can and often do require adjustment upon arrival.  When the neck of a guitar dries out, it pulls back and can buzz, or when it is more humid it can relax the wood and the neck can pull forward and the strings can be too high.  Also if a guitar is not tuned to a proper "A, 440 hertz" with a tuner and is pitched too low, it can buzz as well. We make no guarantee either express or implied as to the playability of an instrument that is not adjusted locally to your climate. We will gladly assist you with any advice on adjustment, but can not make return policy exceptions based on playability which is subjective. Guitars do need adjustment periodically, especially when being purchased mail order.

Return Policy -Exclusions (non-returnable items)

Microphones (wireless or wired), CD players, tape recorders, and all recording devices are exchange only for the same model if defective and returned within 30 days. All copyrighted material including but not limited to books, video, software, etc may only be exchanged only if defective for same title. Unfortunately some items may not be returned and sale is final. Please choose carefully before buying these items. Custom made items, special order items, closeouts, any perishable item, batteries, wind screens, harmonicas, guitar strings, polish chemicals or care products, drum sticks, drum heads, guitar pickups, light bulbs, light gels, fog juice, fog machines that have been filled or parts are not returnable. Drum sets that have been opened or assembled shall be charged a 20% restocking fee. Drum sets returned where the heads or cymbals show stick marks will incur a 50% restocking fee. Cymbals, cowbells, or other stick marked items must be sold as used, and will incur a 50% restocking fee. Choose carefully when buying these items. Guitars returned for refund will be charged $15.00 for re-stringing, cleaning, and setup. On occasion we may post an item on an auction site. Any item purchase that is initiated through an auction site is final and not returnable for any reason. Please see our international orders policy for other exclusions that apply to shipments outside the USA.

To Return an Item

Call toll free 800-867-4611 and please have the name of the cardholder, your invoice number and stock codes of return items when you call. Our shipping manager will process the request for RMA#. Upon receiving your RMA#, package your item securely, and write the RMA# on the shipping label. Do Not write it on the box as we can re-use the shipping box and not charge you for it, however, any box received with the RMA# written on the box in a way that cannot be covered up by a shipping label will be charged $3.00-$5.00 for the cost of the shipping box. Finally, ship the item back to us via the carrier of your choice. Remember when you return an item you are the shipper and it is your responsibility to properly package and insure the item. If an Item is damaged in transit back to us, we cannot accept it for return. It will be up to you to file a damage claim with the shipper you contracted. If an item arrives without an RMA#, delivery will not be accepted. Allow 2 weeks (from delivery at our location) for returns to be inspected, restocked, and processed for refund. Refunds take up to 4 days to show on your credit card once processed.

Additional Terms and Conditions

Customer shall be responsible for his or her own actions in using this web site or purchasing from Sight & Sound Prod, Inc. DBA: World Music Supply. In the event of an NSF, fraudulent, or closed account check, or any instance where the customer disputes any credit card charges for purchases where delivery was made, customer shall be responsible for all collection costs, attorney fees, court costs, and all other cost associated with collection. In the event an order is placed, and then shipment is refused, customer shall be responsible for 15% restocking fee plus a $10.00 fee, plus the UPS published rate for delivery and return to us. Any customer issuing a bad check, or accepting a shipment, and then disputes the credit card charges with their issuing bank will be immediately turned over to a third party collection agency and incur additional fees. Customer agrees by placing an order either over the phone, electronically or through mail to all terms, policies, and conditions contained within this web site. We are not responsible for errors in pricing or specifications which can change at any time without notice. In the event of a dispute, the prevailing party shall be entitled to recover reasonable costs of collection including attorney’s fees, and court costs. The parties agree that in the event of a dispute between the parties, said dispute shall be filed in the State of Indiana in St Joseph County. The transfer of ownership occurs at the time Sight & Sound Prod, Inc. hands the merchandise to the carrier for transport. After such time, the customer is entitled to our return policy, and all manufacturers warranties. The customer shall release and indemnify Sight & Sound Prod, Inc. its agents, affiliates, employees, and suppliers from any and all liability including but not limited to: Delayed shipment, delayed delivery, back order, malfunction, defect, damages, injury or death from abuse or misuse, statements of specifications or usability, estimations on shipment, or delivery time/date.

*All terms and conditions subject to change without notice.