World Music Supply prefers to ship all orders to the card holder and billing address associated with each card. However, we will ship to an alternate address after certain security precautions are met.

Note: FedEx does not deliver to PO Boxes.

An alternate shipping address must be on file with your bank or credit card company, or the phone number for the delivery address must be a published number. Such a qualifying number will typically be a landline (home phone), as mobile (cellular) phones rarely return an address. The phone listing must match in both address and ship-to name. The only exception to this will be for US Military AE addresses overseas.

or - Call the phone number on the back of your card to add an alternate shipping address.

Orders with an alternate shipping address that cannot be satisfactorily verified through publicly accessible means will be delayed until you meet the qualifications outlined above.

Shipping insurance is included on all domestic shipments at our expense.

We have less than 1/2% damage, however, it can happen. If you receive an item damaged in transit, rest assured we will take care of it. All you have to do is let us know within 72 Hours.(see damage claims below) We use a type-less bar code shipping system. Your information is printed at the bottom of your invoice in bar code. It feeds out of our printers and is read by bar code readers into our FedEx system directly. This ensures accuracy and assures that the information you provide us is how it appears on the shipping label. Nothing is manually typed in our shipping system. We make no guarantee either express or implied as to guarantee delivery date or time on ground shipments, and any statement made by our staff in reference to transit time or delivery date is an estimation and not guaranteed.

If we provide you with an estimated delivery day or time, it is only an educated guess. DO NOT interpret any statements made by our staff as a guarantee with regards to ground shipping time.

If you need an item on or before a certain date, call and ask for expedited freight.

Most in stock orders that are placed by phone prior 2:00PM EST ship the same day. Online orders placed prior to 2:00pm EST likely ship the same day or the next business day. It will typically take from 3-7 business days from the date of shipment (Sat & Sun excluded) for delivery. Transit times are variable based on where your item is being shipped to.

*Shipping Disclaimer: Understand and accept that we are not the shipping company, we do not drive the truck, and have no control over them or any circumstances that occur once a package leaves our building. Airports and highways can and do close, and shipping can be delayed by weather and other factors. Therefore, if you opt for express shipping, it is an assumed risk. We make no representations either express or implied as to any warranty or guarantee of delivery time or date. You are purchasing from us, however, you are choosing the method of shipment at your discretion. In the rare event an express delivery is late or delivered after the expected time, the customers sole remedy shall be prorated delivery charges up to 50% of the freight charges.

All shipments are sent via ground freight unless clearly specified at the time of order & upcharged to express freight. We make no representations either express or implied to guarantee shipping date, transit times, and / or delivery time and date of ground freight shipments. Any statements provided by our sales staff, website, or otherwise regarding ground freight orders are rough estimations. Once an order is processed, we cannot upgrade the service, or speed delivery in any way.
 

We support our US troops and their efforts to keep our country free. We will gladly go the extra mile to assist them with delivery. We can hand deliver items to the post office for APO shipments ONLY. We will not hand deliver orders that are not APO / Military Boxes. Despite our additional costs in handling, we will not charge additional fees for this. Some restrictions apply to what the post office will accept. FedEx will not deliver to an APO or PO box. If you are not in the US military, we can not ship via US mail, unless the item will fit in a 5x9 standard mailer. Once in the US Post Office's hands, we have no control over delivery time, or tracking. Also delivery times to Military addresses can take much longer. Per postal regulations, we can not make a lost package claim until after 30 days of postmark date. At that time they must be allowed 30 days to locate a lost package. Due to these conditions, all APO or military shipment sales by US Mail are final. For Heavy or Large items shipping rate must be quoted before placing the order. The Post office rates are very high for Heavy or Large items and our normal shipping rates shown on your order may not apply. You will be quoted shipping for approval prior to processing. Example: a drum set runs $100.00- $125.00 to mail. Shipment by US mail to APO/Military Address is an acceptance of these terms.