The friendliest return policy in the industry!
At World Music Supply we strive to uphold the highest level customer buying experience in the industry. Period! We offer a NO RESTOCKING FEE - 30 DAY RETURN POLICY for items returned in new sell-able condition within 30-days of invoice date. We do NOT deduct the cost of any free shipping you may have received! If an item arrives damaged we pick it up and refund or replace it, your choice.
To return an item simply call 1 800-867-4611 for an RMA # (Return Merchandise Authorization)
Full Return Policy Terms & Conditions for domestic 48 contiguous states (see international policies for other delivery locations):
How to Return an Item:
Before returning an order, call us for an RMA#. Upon receiving your RMA#, package your item securely, and write the RMA# on the shipping label. Please do not write it on the product box (we recycle boxes, think green!). Finally, ship the item back to us via the carrier of your choice and insure for its value.
Refund Processing Time / Method:
Allow 2-4 business days (from delivery at our location) for returns to be inspected, restocked, and processed for refund. Refunds can take up to 4 days to show on your credit card once processed.
Damage / Incorrect / Defect Replacement:
Inspect and test your items immediately upon delivery. If your item arrives damaged or defective don't panic! We will make it right. Save all packaging, and call us immediately. All we ask is that you call us within 5 days of delivery so we can file a damage claim or pickup label. We will arrange for the item to be picked up or send a prepaid return label for you to drop of your package at any FedEx pickup location. Once the item arrives back we will send a replacement to you at our expense. Customer may need to send photos of the problem, damage, or defect. After 5 days customer shall be responsible for return shipping.
Return Shipping / Packaging / Return Shipping Damage:
The safest way to ship an item is via a UPS store, FedEx Store, etc, and let "them" package & ship it for you so if it is damaged it is on them and not you. If the item you are returning arrives damaged (excluding prior damage en route from us) you will need to file a damage claim with your shipper. Do not ship your item back without original or sufficient packaging (or no packaging at all). Strangely this happens... Don't put the label on the guitar with no box at all. Yeah... customers actually have done this.
Auction / 3rd Party Offsite Sales:
This policy does not apply to items purchased through 3rd party sites such as Ebay or Amazon, etc. Any item that is purchased or initiated through such a site are subject to the terms and conditions published on that site.
Please see our international orders policy for exclusions that apply to shipments outside the USA.
Items Showing Wear / Shipping Fees / Further Exceptions:
We do not charge a restocking fee for items returned in new sell-able condition. Items in showing wear, missing items, paperwork, or accessories, with torn or destroyed packaging, scratched, modified, peel off protectors removed, or other conditions making it not resalable may be rejected. If any of the above apply, inquire before returning. Express or international shipping is not refundable.
Product specifications, images, and features are subject to change without notice. Photographs are representative in nature and intended to provided a general representation of the products and may show optional items not included. For the most current specifications, please check with the manufacturer's web site or call ahead first. We are not responsible for manufacturer changes in products specifications. The description and stock code will determine the color and items included, not the photo. Please note that colors can be affected and even altered by your monitor and its settings. A picture online may not be identical to a printed photograph or the actual product color. There will likely be some variance in color when viewing pictures on various devices. The following information can be available upon request but we shall not be responsible to publish the following data: Country of origin, copy of manufacturers warranty information, on hand stock levels, discontinued or other manufacturer production changes or status, or back order eta.
Finish & Wood Grain: Trees are a product of nature that grow out of dirt. Like fingerprints, snowflakes, or people, no two pieces of wood are alike. Wood will have unique traits such as darker or lighter spots, grain color, wider or tighter grain pattern, pin knots, bear claw, flaming, quilting, dark or unique grain lines, other grain or color characteristics, variances in stain or finish absorption, all of which are not deemed as a defects, but rather uniqueness. Cracked wood is a defect, visual aspects in or on the wood are not. Most players like uniqueness in wood grain, pin knots, etc, however, If oddities in the wood might bother you, then please call and request a photo of your guitar within 1 hour of placing your order or by 10am EST if ordered after business hours. We will send a photo or two for you to approve.
Product Play-ability, Action, Setup:
Musical Instruments are often made of wood, and are thus subject to acclimation (changes in climate). Setup, play-ability, and "action" are subject to change by the very nature that the climate, temperature, humidity, and other factors when the instrument is taken from one environment to another. Guitars can and often do require adjustment upon arrival. Guitars needing adjustment are not defective. Just like a new cell phone, a computer wifi, or bicycle, they can and do need set up despite being new in the box, and regardless of price. If the edges of the frets feel rough, it usually needs a little lemon oil or fret board conditioner to relax the grain. This is part of routine maintenance. We make no guarantee either express or implied as to the setup which should be adjusted locally to your climate. We will gladly assist you with any advice on adjustment, but can not issue return labels or make return policy exceptions based on action or routine maintenance. Your guitar could very well buzz upon arrival even if it were set up here before shipping. Please also note that basic adjustment or simple service is the responsibility of the customer, including a loose nut or screw, or other items that could need tightened or adjusted after shipment, all of which are a routine service and not a defect. All customers may have at no charge to them, their item opened and inspected. This includes a complete check over prior to shipment. Customers may request a full set up at a charge of anywhere between $50-$75 depending on the guitar and what the service may entail if they call and request it prior the item being shipped.
Non Factory Authorized Technicians, Luthiers, Salesman, Competitor Service Statements:
Our competitors shall not determine if an item is defective unless they are a "factory authorized" technician. Only statements made in writing from a factory authorized service technician shall have any merit in determining if an item is defective, eligible for warranty repair, replacement, or prepaid shipping label. Adjustments can be required when a guitar ships. A custom luthier full setup is not included in price of any guitar (however we have a lutheir on staff that can provide this service). A needed adjustment is not a defect just as a low tire or aiming the headlights on a car isn’t a defect either. This is the nature of shipping guitars from one climate to another and the reason guitar necks are adjustable. All too often a guitar will fall within a manufacturer’s acceptable level of tolerance and maybe need an adjustment, and then a local guitar tech that lost the sale will point out something within the tolerances of acceptable but could be improved. Guitars purchased can always be improved. This is NOT a defect and your local technician (unless factory authorized) shall not be authorized to determine if something is a defect. Remember that your item passed quality control from the manufacturer, most likely this means that something was missed, something went terribly wrong in the mean time, or your local technician could have tolerance levels more stringent than the manufacturer.
Return Policy Exclusions and other information:
Shipping charges paid beyond any free shipping are not refundable. We reserve the right to open and inspect any item before shipping. The majority (but not all) of stringed instruments are opened and inspected, so it is likely to be re-taped. If you want an item in a factory sealed box, not inspected, and want to assume the risk, please call and request this in advance. Note that requesting this is at your own risk and will waive any right to return shipping labels or shipping refunds since you request that we not inspect it. Exchange only items include: Custom made items, Microphones (wireless or wired), all recording devices, any perishable item, cymbals, guitar pickups, any form of fluids, fog smoke or haze machines or parts. These items are exchange only for the same model if defective and you call within 5 days of shipment for RMA#. Drum Sets are only returnable in original, unopened factory packaging.